FAQs

Frequently Asked Questions (FAQs)

Welcome to SilMari! We're delighted to have you here. Below are some commonly asked questions to help enhance your shopping experience:

🐾 Q: What kind of products does SilMari offer? A: SilMari specializes in a wide range of products for pets and pet parents, including toys, accessories, grooming essentials, and much more!

🚚 Q: How long does shipping take? A: Domestic orders within the USA typically arrive within 3 to 5 business days, while international orders may take between 7 to 15 business days. For more information, please refer to our Shipping & Returns page.

💡 Q: How can I track my order? A: Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.

🛍️ Q: Do you offer gift wrapping services? A: Yes, we do! Simply select the gift wrapping option at checkout, and we'll ensure your order is beautifully wrapped before shipping.

📦 Q: What if I need to return or exchange an item? A: If you're not completely satisfied with your purchase, please contact our support team at support@SilMari.com within 30 days of receipt. We'll be happy to assist you with returns or exchanges.

❓ Q: I have a question that's not listed here. How can I get help? A: No problem! Feel free to reach out to our friendly customer support team at support@SilMari.com, and we'll be more than happy to help you with any queries or concerns.

Thank you for choosing SilMari for all your pet-related needs! 🐶🐱 We're here to make you and your furry friends happy!